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Account Template Purchase Issue


Hmmm… I’m trying to purchase a Template for a team project. Problem is, when I try to purchase from my personal account I get this “Cannot charge a customer that has no active card”. I tried updating my card on the personal profile, but the ‘update credit card’ field won’t appear at the bottom of billing page where “Manage Your Plan” is.


Hi @Jonas76

I think you’ll need to contact support directly on this one:

Or ‘hosting’ tab in project settings will usually bring up the livechat feature when available.