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Adding New Video links Crashes Designer (Showing Grey Screen)


#1

Hey! I’m having issues adding new Matterport 3D videos in Webflow. I am not sure what is causing it now, as I don’t have any issues with the first 6 Matterport videos I added a couple months ago.

I have tried deleting and creating a new Video element, looking for alternate video links, trying the older Matterport 3D tour videos that I added in the past (they won’t work on the new pages either), and I tried using Youtube links just to see if they will work and they do.

Here’s a screenshot of the screen I am getting after trying to add the new Matterport video (or trying an old one that worked but on a new page).

I am trying to add this link ( https://my.matterport.com/show/?m=CMkfyQ8PT1p&utm_source=4) to the page at www.deerlickretreat.com/3d/newell-3d

Any help as to why this is happening now would be appreciated!

Best,
Zach


Here is my site Read-Only: LINK


Designer crashes everytime I try and add a youtube URL
#3

Hi @ZachSean

Thanks for posting and for letting us know about this odd issue!

Our team is working hard to get this resolved asap, but I don’t have a solid time frame for when we’ll have a fix for this.

For a workaround, you can use an <iframe> inside of an embed. I’m happy to provide more information on how to implement this if you’d like.

This workaround should help unblock you until the team has a fix in place for this.

:bowing_man:


#4

Thanks, Brando! The workaround will work for now. Definitely let me know if/when you guys get this fixed :slightly_smiling_face:


#5

This is happening on any video type, not just the one mentioned by the OP. I’m seeing it with vimeo links. Will use an embed for now, thanks!


#6

Hey Brando, I’d love more info on using an iFrame? When I try to use Vimeo’s embed code it doesn’t fill the entire parent column width like it does when I use the Webflow video element. Any advice?

Here’s my share link: https://preview.webflow.com/preview/swiftv3?utm_source=swiftv3&preview=92568859792a72880a71bfe484bb8aee

It’s on the “Tripwire - Learn Module” page.

Thanks!


#7

Hi @Chris_Scott

This is happening on any video type

Yes the issue appears to be affecting videos from multiple sources including Vimeo. Hoping to have a fix soon!

As for the embed, I think you’ll need to set a defined height. Try using this:

<iframe src="https://player.vimeo.com/video/274910668?embedparameter=value" width="100%" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>


#8

Initially, I was able to add video components and add a youtube URL into each. Once I got to my third video component, it crashed. And it keeps crashing, every single time I try to add a youtube URL.

Vimeo seems to work fine however.


Here is my site Read-Only:

https://preview.webflow.com/preview/community-site-mobile?utm_source=community-site-mobile&preview=8193397e88babcae59e1dbd8d377bf6b


#9

Try chrome incognito. Your read-only link is broken-link


#10

oops try this: https://preview.webflow.com/preview/community-site-mobile-mmc?utm_source=community-site-mobile-mmc&preview=8193397e88babcae59e1dbd8d377bf6b


#11

It works perfectly for me!

Can you try to clear your cache?


#12

Hi @Bboyneko, could you also help to share the youtube link you are trying to add? There have been a few reports of Vimeo video links not working for some links and our team is working to push out a fix for Vimeo links not working.

An alternative method is to use our embed widget and add the YouTube video as an embed.


#14

I tried clearing cache, rebooting, I still have designer crash on me.

The only thing that worked was incognito mode. Does anyone know why that would be?


#15

Hi @Bboyneko @Chris_Scott @ZachSean

Thank you again for posting about this and for your patience.

I wanted to let you know our team was able to push a fix for this — adding a video url to the video element shouldn’t crash the Designer anymore.

Please let me know if this solves the problem on your end :bowing_man:


#16

This fixed it for me! Thanks for rolling that out, guys. Appreciate the help!


#17

Happy to help @ZachSean — thanks for your patience while we worked on a fix :bowing_man: