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Background video bug


#1

Hi there.

Getting an odd behaviour when trying to upload a background video. Basically the screen turns grey when I select the video from my computer. take a look at the video of the bug here: https://youtu.be/pH2eDBsAn64

Thanks,
Steve


#2

Hi there!

Thanks for contacting us about this, this definitely sounds like odd behavior.

Can you please try the following:

(1) Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en

(2) If the problem persists, please take a screenshot of your Console and send it to me: https://cl.ly/2Q2l1g0B3v0s

Could you please let me know what browser version you’re using by sending me your information from this page? https://www.whatismybrowser.com/

There should be a small share link when you visit the page which you can send to me.

Also, would you be able to provide the video file for testing as well.

Thanks in advance!