Streaming live at 10am (PST)

Background Video doesn't Upload in Safari


#1

Hey Folks!

I’m trying to upload a background video in Safari to a project.
The video uploads and transcodes but then the video fails to work.
I’ve tried this with multiple videos, all under 30mb and .mp4s but it still isn’t working.

Any ideas?

Video Upload - Not working


#3

Hi @bennallick

Thanks for posting about this — it definitely sounds like odd behavior.

I tried to reproduce this issue on my end by uploading a bg video via Safari. After transcoding the bg video played as expected on the live site.

What sites are you seeing this issue occur in? When did it start occurring? Can you send me the site Read-Only links please?

Can you please try the following?

(1) Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en

(2) If the problem persists, please take a screenshot of your Console and send it to me: https://developer.chrome.com/devtools/docs/console

Could you please let me know what browser version you’re using by sending me your information from this page?

There should be a small share link when you visit the page which you can send to me.

Thanks in advance!


#4

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.