I can’t upload or replace any background videos on my website. It started as just 1 video, now I can’t change or upload any background videos.
It get’s stuck on Transcoding (around 90%), and i’m left with a black box in the designer mode, and an empty box in the preview site.
It seems quite a few people are having this issue, and here is what i’ve done based on other tickets:
- Renamed MP4 file
- Reduced MP4 files to lowest size (currently 1.4mb)
- Tried replicating in incognito mode
- Re-transcoded / Re exported video file using handbrake/after effects
Here is my site Read-Only: *
Here is the video file