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Background video won't play on desktop

I’m attempting to use a background video at the beginning of my home page but it won’t play. It seemed to be easy enough to add it to the website but nothing happens after I uploaded it. The video does appear in the background video settings. I tried two different video sizes, first one 25 mb and second video 8mb but neither will play on the website.

Here is a link to my client’s website. If anyone has an idea of what I’m doing wrong please let me know. Thanks in advance. Your help is greatly appreciated.

https://preview.webflow.com/preview/kruchtens-heating-air?utm_source=kruchtens-heating-air&preview=0c7f41478e96ca2c92152137a6d4fb27&mode=preview

Hi @bobmagstadt, can you share the published URL so I can take a look in the browser?

https://www.kruchtenheatingandairconditioning.com/

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https://www.kruchtenheatingandairconditioning.com/

I downloaded the video, created a new project, then uploaded it as a BG video. No issue. So it is not the video itself.

I did notice lots of errors in my console on your published site.

Question: How long ago did you build this? I noticed media assets are not responsive. Age might be a clue as some elements may be old. This is just a wild guess.

I think you should open a trouble ticket with the Webflow team. I am moving this topic to Bugs.

Thank you very much Jeff. I will do that.

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Hi, @bobmagstadt!

Ben here with the Webflow Customer Support Team!

I did some investigating and this is definitely odd behavior. I will be doing some more work with the team on tracking down why this happened and what caused it. In the the meantime, I made a quick video to show you how to workaround this:

CloudApp

Let me know if you have any other questions and I’ll be happy to assist you further!

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