Straying a little bit from the main topic: the most customer-satisfactory and the most cost-efficient way for Webflow to offer adequate support is to relentlessly improve the interface. The better interface, the less quantity of trivial issues users would face.
There are some serious drawbacks of UI, addressed numerous times in this forum. I would not like to repeat them. I would only like to suggest that investing time to imrove the UI is much better investment than what it seems on the surface. It not only makes the product more attractive, it saves on trivial issues requiring support.
I know what response to expect - Webflow is already doing a great job with UI and they are doing as much as they could to make it even better.
Both are not necessarily true.
Plus, there's great power in the community to help with this and that power is yet unleashed to its maximum potential. People are offering UI improvement solutions with Photoshop mockups. I think this should be encouraged to the extent to which it becomes a regular practice. This could save Webflow plenty of time on thinking out the solutions.
I mean, undoubtedly, Webflow have serious tasks on their roadmap, taking up huge amounts of time and concentration. But then, does it really make plenty of time to put the "Background color" selector on the same row with "Add Background Image", "Add Gradient" and "Add Overlay"? This is just an instance of something causing great confusion in newbies, while taking so little to fix.