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BG video transcoding bug


#1

This issue was referenced and "Fixed" here: https://forum.webflow.com/t/bg-video-not-fully-transcoding-on-video-upload/25777/27

It has reappeared. I am trying to upload a 124 kb mp4 but it is hanging during the transcoding process.

NEED this issue addressed ASAP.


#2

Hi @mitchell.dawkinsjr that sounds like very odd behavior. Do you have any strange characters in the video file name?

Could you please update your post with a read-only link to your site:

What sites are you seeing this issue occur in? When did it start occurring?

Can you please try the following:
(1) Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en
(2) If the problem persists, please take a screenshot of your Console and send it to me: https://developer.chrome.com/devtools/docs/console

Also if possible, can you please send me a wetransfer link so that I can download the video and try reproducing the behavior on this end?


#3

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