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Canceling subscription without loosing payed period


#1

Hi Webflow,
I just came across the scenario when I needed to remove the payment method or in other words canceling the hosting subscription. What I wanted to achieve was making sure that next recurring payment will not happen, but at the same time I wanted to use up the hosting period I payed for.

I was not able to do that. I was only able to cancel the hosting subscription which terminated the service immediately. This way I threw away about 100$ without refund and without possibility to use the hosting till the end of the period I payed for.

This felt unfair.

Other services like Adobe plans let you use up your credit even if you cancel the ongoing deal.

Maybe something to consider implementing.

cheers
Matej

update: I got refund, but it is the same thing, credit card has to be there til the end of payed period.
Here is wishlist thread https://wishlist.webflow.com/ideas/WEBFLOW-I-1529


#2

Contact support, support@webflow.com


#3