Streaming live at 10am (PST)

Cannot upgrade to pro plan


#1

website displays a message

ValidationError: Username must contain only letters and numbers, no spaces or special characters allowed

Also... the website says "Don't worry! The payment you made for your other plan will serve as a credit for your new yearly payment."

but it displays the entire Annual amount of $420 instead of the discounted price.

HOWEVER... when the receipt arrives - it billed me the discounted price.


#2

Thanks for pointing this out! We're looking into it. Can you change your username so it fits those rules and try again?


#3

So you are telling me.... Controlled-!-Cha0s@^$ is not a valid User Name ??

Kidding... it was Controlled Chaos with a space. Have now changed it ControlledChaos... no space.

Also... my plan is still listed as "Personal". Not Pro. Trying to tell me something ? non-potable_water

Also... in checking the exported code - it still has branding - so I guess there's a manual upgrade process Webflow has to do ?


#4

Can someone please address this ?

I still haven't been upgraded. My plans is still "Personal".

Suppose to be "Pro".


#5

Sorry for the delay @Revolution. Can you send us an email at support@webflow.com with your account email so we can look into what's happening with the account? That would be better than divulging sensitive information in the forum.


#6

#7