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Can't delete project. Need help


When I try to delete a project I get this message: “This project is an external marketplace template and cannot be deleted”.

I deleted all pages inside the project and still can’t delete it. I need help from support.


Hi @aerismel

Does ‘account settings’ and ‘purchases’ give you any option to delete the template?

If not, maybe can clarify - i’ve not used any external templates…



Hi @aerismel

Thanks for posting this, this definitely sounds like odd behavior.

What site are you trying to delete? Can you send me the site Read-Only links please?

Can you also please send me screenshots of the behavior you’re describing.

Thanks in advance!


Here’s what’s showing:

This is the shared project link:

by the way, this was not an extarnal template. It was a normal webflow site.


Hi @aerismel

Thanks for providing those details on this issue.

I’ll report this to the team immediately to see what the underlying problem here is.

Do I have your permission to go ahead and delete the project from my end?

​Thanks in advance, and I’m standing by for your confirmation.


Yes. Please, delete the project and let me know when it’s done. thank you very much.



Thanks for the prompt response! I have transferred the project out of your account so there is no need to worry about it anymore :slight_smile:

We will continue to investigate the issue just in case others encounter it.

Thanks for your help with this!


Thank you so much! Glad I could help

closed #9

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