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Can't delete project. Need help


#1

When I try to delete a project I get this message: “This project is an external marketplace template and cannot be deleted”.

I deleted all pages inside the project and still can’t delete it. I need help from support.


#2

Hi @aerismel

Does ‘account settings’ and ‘purchases’ give you any option to delete the template?

If not, maybe support@webflow.com can clarify - i’ve not used any external templates…

Stu


#3

Hi @aerismel

Thanks for posting this, this definitely sounds like odd behavior.

What site are you trying to delete? Can you send me the site Read-Only links please?

Can you also please send me screenshots of the behavior you’re describing.

Thanks in advance!


#4

Here’s what’s showing: https://www.useloom.com/share/673df0d756254633ba0d1cc144a897ed

This is the shared project link: https://preview.webflow.com/preview/ninjahauzz?preview=23ca64cf8a02ba22602d685d9183e909

by the way, this was not an extarnal template. It was a normal webflow site.


#5

Hi @aerismel

Thanks for providing those details on this issue.

I’ll report this to the team immediately to see what the underlying problem here is.

Do I have your permission to go ahead and delete the project from my end?

​Thanks in advance, and I’m standing by for your confirmation.


#6

Yes. Please, delete the project and let me know when it’s done. thank you very much.


#7

@aerismel

Thanks for the prompt response! I have transferred the project out of your account so there is no need to worry about it anymore :slight_smile:

We will continue to investigate the issue just in case others encounter it.

Thanks for your help with this!


#8

Thank you so much! Glad I could help


#9

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