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Cant Find Image Files on hard drive through asset manager


#1

Ha s anyone ever gone to upload a picture file through the asset manager and the file is not there? I just went to trello and had no issues adding it to a card, and it is there when i search through other apps etc. but when i go to add the img to my assets in webflow the file does not show in the folder or anywhere on hard drive.

I would post a share link but in this case isn’t an issue. I tried it on a brand new blank project to start orr by setting it as the body background and webflow won’t recognize the file.

Please advise.

Thanks,
J


#2

Is the file actually an image file? Can you provide screenshots and a video recording of what you are trying to do?


#3

Thank you for taking the time to report this, it definitely seems like odd behavior.

To help us locate and reproduce the issue on our end faster, we would appreciate if you can provide additional details:

  • Which date did you first notice the issue?

  • Please describe the steps taken leading up to the issue occurring

  • Upload screenshots/screencast videos displaying the issue

  • Please share your project’s Read-Only link AND live site’s Published link:

    • The read-only link is a special url generated in the Dashboard to allow others to view your project in the Webflow Designer. How to get your project’s read-only link?

    • The published link is the webflow.io subdomain where you can view the live site with any custom code running. It is important to share this link, as custom code does not run in the Designer.

  • Please also let us know what browser version you’re using by visiting whatismybrowser.com and copying the share link here:

Can you also please try the following:

  1. Try to see if the issue happens while being logged into Webflow using your browser’s Incognito Mode/Private Browsing with all plugins/extensions turned off, so that we can rule out a third-party conflict.

    How to start Incognito Mode/Private Browsing:

  2. If the issue still persists, open the browser’s developer console on the page where the issue occurs, take a screenshot, and upload it here as well.

    How to open the console:


Thanks in advance!


#4

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