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Client cannot create an account with the collaborator invitation

When I send a collaborator invitation link to a client, they aren’t able to create an account—it takes them to the editor login screen instead of the “create an account” screen.

I’ve seen this problem pop up on the forum a few times, but there’s rarely a solution. Has anyone solved this problem? I’ve tried enabling all cookies, opening the link in incognito mode, restarting, and clearing cache to no avail.

Many thanks for any help.

Shannon