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Client Chose the Wrong plan

How do I go about guiding my client to switch plans? we followed a tutorial on how to get credits but haven’t gotten any credits back yet to purchase the correct plan. What should we do?

He purchased the “user” plan instead of the “site” plan.

The UX didn’t exactly help by the way. It seems designed for people with web experience, and it doesn’t make it clear what each one does or that there is a clear difference between the two sets of plans.

Hi @sebastienr2jb , thank you so much for letting us know that you ran into an issue with selecting the wrong plan. Our team is actively working on updates to provide more clarity and simplicity to our paid plans.

Please contact us directly with the respective information when doing so and our team will help sort out a credit/refund right away. Thank you so much!