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Client Unable to Access Editor


#1

Hi Awesome Webflowers,

I’m currently experiencing an issue where a client is unable to access the editor using the following URL: https://www.polisheddentaltemps.com/?edit=1

Share link: https://preview.webflow.com/preview/polished-dental-temps?preview=37affc1bbb3b1db2b45d421d4cbfe522

I’d love to hear any possible solutions.

Thanks,
Micah


Here is my site Read-Only: https://preview.webflow.com/preview/polished-dental-temps?preview=37affc1bbb3b1db2b45d421d4cbfe522
(how to share your site Read-Only link)


#2

Hey @micahryanhtml

Thanks for posting about this. What errors are they seeing on their end? I went to the ?edit link and was able to see the login portal for the Editor:

.

If they are seeing a Missing authorization cookie error you can resolve that by following steps in this article.

If they are seeing something else, can you provide a bit more info? Browser/ version, console errors, and screenshots are very helpful :slight_smile:

​Thanks in advance, and I’m standing by for your reply.


#3

Thanks @Brando

The following screenshot are the errors that I am seeing in my console (Chrome Version 62.0.3202.94):

At the moment, I am still unable to access the editor.

Thanks for taking a look :blush:


#4

@micahryanhtml

My pleasure to help! I think I found the culprit.

Can you please try removing this bit of code? Then save, republish, and check if you can access the Editor.

​Thanks in advance and I’m standing by for your reply.


#5

Thank you, @Brando!

That worked perfectly.

We’ll need to find another solution that plays well with Webflow.

Thanks again :blush:


#6

My pleasure to help @micahryanhtml

:slight_smile:


#7

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