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CMS editor unable to login to site


#1

I have invited a contributor, who has created an account and then tries to access the site by adding /edit? at the end of the url, but cannot log in because she is being asked to create an account each time.
I can't reproduce the problem; it works for me, have you any suggestions? (PS I am using Chrome on a PC, she is using Safari on a Mac, if that's relevant...)


#2

Can you delete the account and get her to try creating it again?


#3

Yes, I've just tried that, same result.


#4

Hi @Hywel, Thanks for the report about this, I am sorry to hear about the trouble :-/

Some information needed:

1) site url in Webflow
2) email address that invite was sent to
3) exact safari version and mac os version (http://whatsmybrowser.org is a good way to get this info, go there and click the link to get an anonymous browser information link).

If the issue persists, you may also contact to support@webflow.com. That way we can help without sharing private email addresses or site details regarding the invite that was sent out.

Thanks in advance!


#5

Thanks I will drop you an email shortly.


#6

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