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Collaborator unable to access Form File uploads?

Our client is a Collaborator also receiving all form submissions. One of their forms has File Uploads that urls/links are given in the Form Submission email however they are unable to access the file when clicking the link.
It advises that they are “unauthorised. currently not logged in” however they are?!
Can anyone advise how a collaborator can access the files?

Hi, @dmc_studio!

Ben here with the Webflow Customer Support Team!

To view that file they’ll need to be logged into the Editor. Can you have your client:

(1) Try to reproduce the error while being logged into the Editor using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464

(2) If the problem persists, please have them take a screenshot of their Console and send it to you so you can post it here: https://cl.ly/1c8d19690210

(3)Could you please let me know what browser version they’re using by posting their information from this page https://www.whatismybrowser.com/

Thanks so much!

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Thank you for responding. I am checking those points with the client however she assures me that she is logged in. I also tried it from another laptop (windows) last night, logging in with the client (collaborator) account to no avail - said i wasn’t logged inSnipImage .
(see screenshot attached)

Hi again Ben
See attached screenshots from the client … she tried Incognito mode and didn’t work (see attached screenshot).
Any ideas?