Custom Domain DNS Problem

Noah-R · December 12, 2018, 5:33pm

Glad to hear that! Which direction did they decide to go in?

Paul_Kirschvink · December 12, 2018, 7:34pm

To be honest and to put everything in a nutshell. I forgot to set up the subdomain to set the CNAME Record but for my defense the DNS Settings of this hoster are pretty complicated.

Noah-R · December 12, 2018, 8:09pm

Ahhh ok. I see! Well I’m glad you got that figured out! I agree though… domain and DNS settings can be pretty complicated. At least for me too haha.

frendlii · May 29, 2019, 6:52pm

Hey Paul, I have the same issue. Can’t figure it out. Can you tell me the steps you took to get it running. Would be awesome.

Paul_Kirschvink · June 5, 2019, 7:45am

Hi @frendlii,
sorry for the late reply.
What issue do you exactly have. If i know the exact problem i can check up on my strato setup and compare them maybe thats a way to find the solution for your issue.

Cheers
Paul

Web_Desire · July 17, 2019, 6:01pm

hi guys,

I also had the problem to set up the C-name at Strato but now comes the next problem. The connection is displayed in webflow as confirmed but when I publish the project 2x www is displayed in front of the domain and the page cannot be reached.

Does anyone have a solution?

Stupid · November 13, 2019, 10:08pm

How exactly did you solve it? Having the same problem here.

Stupid · November 20, 2019, 4:40pm

Could you please make a documentation? Having same issues here.

Eugen · November 26, 2019, 4:38pm

@Web_Desire @JanneWassberg @Noah-R @Stupid @Paul_Kirschvink @frendlii

I had the same problem. This is what seems to solve it:
In strato hosting:

create a new sub domain www for yourdomain.com
Select the subdomain “www.yourdomain.com” and create CNAME DNS to “proxy-ssl.webflow.com.” <= the last dot after com. is important apparently.
redirect 301 “yourdomain.com” to the sub-domain “www.yourdomain.com”

In webflow:

Only add “www.yourdomain.com” as custom domain, not “yourdomain.com”. In that way you don’t need the TWO A-Records that webflow is asking for. Strato has only one.
make “www.yourdomain.com” the default domain.
publish in designer
wait a couple of hours

This seems to work, however I am not a pro. Do you guys know If this solution might have disadvantages for SEO or performance?

cheers

niklasmucker · January 7, 2020, 2:02pm

Hey, I called Strato as well today as I had a similar issue. They couldn’t get it to work. I can only set one A Record (I think you do too?) and when I set the C Name Record for the www. subdomain, it shows up in Webflow as working but when I try to access the page, it redirects me to www.www.“address”.de.
Has anyone heard of this, or any idea what I could do?
Kind regards

niklasmucker · January 7, 2020, 2:12pm

I have exactly the same issue, could figure anything out? Neither Strato nor Webflow support were able or willing to help with this for me.

Stupid · January 26, 2020, 5:46pm

Very nice. Does it work on the long run? btw: We switched to united domains – working like a charm It exactly works like in the webflow domain hosting tutrorial.

jordan-k · February 4, 2020, 1:36pm

Life-saver. Thank you!

chipsnchampagne · February 10, 2020, 12:04am

Awesome! trying right now!

chipsnchampagne · February 10, 2020, 12:12am

10.000 hearts. Strato drove me crazy over the last couple of days…

jundh · March 24, 2021, 12:33pm

Hey Eugen, thank you for your solution! did you also get the mail from Webflow to update the A-Records? do I have to change something now ? or does it not affect it because its on Strato?