I’m trying to upgrade my site plan from Basic to CMS and I keep getting the “Customer cus_Ecp2TtncS9oWtv does not have a subscription with ID sub_Ecp2S5K7DsHSN3” error when I click on “Switch to CMS hosting”. I get the same error with or without the promo code.
I recently changed my account (username and password) under account settings. I suspect that this error has something to do with the project administrator being the previous user, although when I click on the “editor” tab and look at the “Collaborators” then it says “(You)” at the end of the username, but the username itself is the old one.
When I created a duplicate of the project, then the username under the “Collaborators” is the new username.
The question is how can I take ownership of my website project and be able to upgrade the hosting? I don’t want to upgrade my account only to be able to transfer the ownership. I’m only administering this one website. Any help?