I was on my Dashboard today, wanting to get some quick information to a question I had, but no one ever answered. Is this actually manned or responded to?
It depends on the timezone where you are. It should be, but some of the team who reply are PST, so if you’re in the UK it’s 8 hours behind.
If it’s not sensitive information you need to discuss, is there anything one of us here could help with now?
I am in the US in CST … I posted my question and no response at all
Fair enough, things can occasionally get missed unfortunately I guess.
You can email email@example.com directly where the team will always try and get back to you as soon as possible.
I’ve always had a good response from support but sometimes things take a little longer when they’re working flat out to ship new features.
If you are building a site with Webflow already, don’t forget to send your share link if it’s an issue with your build as this can help speed up a reply.
I don’t have a website / project built that is worth sharing at this point, or one to the point where I need specific guidance which is why I haven’t included it yet.
I want to thank you for reaching out to me regarding my post. It’s one of the features that has attracted me to Webflow as well.
I did submit a ticket to billing to get clarification about the plans and what I get for what I have paid for and they did respond; much to my dismay, didn’t get the answer I was hoping for.
Anyway, I just thought it was odd if they put a chat capability in the dashboard, there wasn’t any response at all such as we are serving other customers, different time zones affecting responses, etc.
Thanks again for your comments
If you do decide to take up Webflow then be assured that the support in the forums is amazing! It’s how I managed to leave my full time job and make a living at it and the forum was truly invaluable to me.
All the best,
Sorry for the non-response to your questions. I’ll look for your ticket now and answer ASAP.
Looks like @mistercreate has been answering your questions
Thanks for the replies. I am sure it’s just a minor oversight. This forum is great!