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Double 'www' in front of URL for custom domain, website not working


#1

Hey!

I’m having an issue with one of my client’s websites.
Basically, even though I followed the custom domain guide and everything (and it’s not the first time I’m doing this), for some reason going on the domain (mindtheleader.com or its www. variant) will show a double ‘www’, as in, https://www.www.mindtheleader.com/ — and nothing shows up as well.

The custom domains have both been checked, and the A records + CNAME seem to point to where they need to (see attached screenshot), but it’s not working.

For reference, the registrar is GoDaddy, with whom I’ve had good results in the past and fast propagation.

Could anyone offer some help?
Much appreciated,
Dan


Double "www" in URL?
#2

Hi,

Thank you for reaching out about getting the double ‘www’ on your custom domain. Great question, and I’m happy to help.

To prevent the double ‘www’ - select the www. variant of your custom domain, and re-publish your project to your custom domain.

Hopefully this is helpful, and I would love to know if it works.


#3

Hey, it worked, thanks!

For some reason I thought it didn’t due to the browser cache not updating. I’m still having the issue of seeing it on my side, but I can go incognito, and other people can see it with no issues.


#4

Hey guys,

I have the same problem and I published the site to the www. viariant of my custom domain. Also when I delete the cache and check on mobile.


#5

Hi Cehdra,

Thanks for reaching out about having double ‘www’ in front of your custom domain.

Would you be able to provide your Read-Only link to the project that is having the issue?

I’d be happy to take a look for you.