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Editor isn't showing the toolbars in Rich Text elements, and is losing data

Hey team, I’ve been having significant recurring problems with my blog http://coachmike.live.

Recently the problem has gotten much worse and expanded to client sites. I just got a call from a new client who can’t finish out the content on her website since the editor is breaking. I’ve just verified this on my computer too, both on Chrome incognito mode, and on Edge, and the problem has started since I videoed editing for her about a week ago.

As before the main problems are centered on the Rich Text component-

  1. Toolbars aren’t showing, even in basic template designs now. Here’s a demo of the problem, in Chrome incognito mode on Windows.
    https://drive.google.com/file/d/1ZE3xPE9qcBTQIrNaOc2X8iKs8YVQE06u/view

  2. Data is getting lost. Rich text exits are often just lost, they simply don’t update the server, even though it says “Saved”, and all of the edits are just deleted. I’ve lost a lot of writing recently this way.

Right now the editor’s in a catastrophic state- and it’s the whole reason I have been migrating all of my clients to Webflow, so that they can update their own sites. What do I do?


Here is my site Read-Only: LINK
(how to share your site Read-Only link)

Hi @memetican,

Sorry to hear about your recent editor issues. There is a known bug that affects the tool-tip feature.

You can get around this by using the Data Manager at the bottom of the Editor Window to make your changes from there. Also, the tool-tip still work in the Designer if you have access there as well.

If you are in the Designer, use Ctrl (CMD) + S to make all necessary saves.
If in the Editor, make sure to use the Data Manager to make your changes and then publish your updates.

Please let me know if you have any other questions,

~ Happy Designing ~

That would be useful for collections only though? I have some unexplainable non-appearing tooltips on some of the static content, meaning it is impossible to use the editor. I think this is a recent bug?

1 Like

Hey everyone! We have found a root cause of this issue and are working on getting this back on track :slight_smile: Thanks for the patience! :heart:

5 Likes

What’s the update here? I just lost another article, all the edits sometimes just don’t save, no error, nothing… just… deleted. Sometimes they even revert to a previous version.

This all seems connected to the new “Edit Site” feature, because I can see sometimes it loses the changes and then “semi-logs out”, back to showing the Edit Site button without the toolbar. I click Edit Site again, but my changes are gone.

Hi @memetican,

Brandon here with the Webflow Customer Support Team!

I will be happy to help you with your question regarding the editor.

Would you be able to help with a screenshot or recording of what is going on?

We just release a fix to the editor this afternoon for another issue, but may have fixed yours.

Please let me know if you are still having your issue?

Please let me know if you have any other questions,

~ Happy Designing ~
Brandon

1 Like

Hey Brandon, mad traveling season. I’m back in Auckland and the most recent fix seems to have fixes these issues as well, thanks! There were 3 or 4 issues which may have been interrelated-

  • content not saving (and reverting) in when you de-select the element. This was the most critical one, as we’d lose hours of work- not sure if it was limited to rich-text elements.
  • toolbar positioning over top of selected text (so a double-click to select a word triggers, eg an H2 styling event on the whole paragraph)
  • toobars positioning behind panels, so it’s inaccessible

At the moment, saving is working on my desktop, I’ll retest on my laptop as well. Toolbars are still slightly mis-positioned but I can work around that using the keyboard, and I think the problem might be specific to one purchase template, which I’m using on only one site - http://coachmike.live

Thanks for the update @memetican,

I do know that the all of what you described were known issues and all have had fixes pushed to the editor.

If you can provide a screenshot of the the toolbars positioning on your screen and your screen size, I can get it to our team for further review.

Best Regards,
~ Brandon