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Editor Issues: New collaborators can't create account, Admin can't see UI


#1

I am having issues with the Editor not appearing, and new collaborators not being able to create account. I am an admin and don’t see any Editor UI, and I added myself as a new collaborator and upon clicking “Create Account” I am directed to the /?edit url, but see no UI.


Here is my site Read-Only: https://preview.webflow.com/preview/mtr-45ae93?utm_source=mtr-45ae93&preview=aa07e6132cd6117bed9a2bb74f82a88e
(how to share your site Read-Only link)


#2

Hi @grumpofportugal,

Thank you so much for getting in touch about being unable to login to the Editor, and I’m here to help!

This definitely sounds like odd behavior.

I tried reproducing this behavior on my end but was unable to, as you can see in the following short screencapture: https://cl.ly/79727526c224

Can you please try the following:

(1) Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en

(2) If the problem persists, please take a screenshot of your Console and send it to me: https://cl.ly/2Q2l1g0B3v0s

Thanks in advance, and I’ll be standing by to test with you. :bowing_man: