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Email link block not working on desktop


Hello everyone,

Need help and hope someone can help.

In the navigation menu at the top of every page, I have a button. It is set up to send an email. However, when I click on it, it pops up a message “choose which account to send email from.” There are not choices to chose from and only a cancel button (see photo below.) This only happens on desktops. It is working on mobile just fine. I tried it on my pc (email set up with gmail) and my client’s pc (email set up with outlook).

Read only link: Background video responsiveness


Hi there @katvazquez,

Can you share your read-only link and your published link so we can help you out here? Also, can you confirm which desktop browsers and which mobile browsers you have tried this on?


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Sorry. I just realized I put the wrong link.

For desktop I tried Internet Explorer and Chrome. On mobile I used Chrome on my phone and not sure what my client was using on his. We both (Android phones) did a test and it was good.

Here is my read only link:

Published link:

Thank you


Is Outlook your email client on your computer?

If so, it’s likely just an issue with Outlook! See here.

On my desktop, I can confirm that your email-link works correctly. If you have access to a different computer, I’d recommend trying it out there to see if it works and set your email in Outlook to resolve the issue.

Let us know if this helps!

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My PC does not have Outlook set up. I have Gmail set up. My client has Outlook set up. We both had the same issue.