Font Awesome font not loading

Madebymt · January 25, 2018, 5:46pm

Hi

My font Awesome currently is not working, and I delete and reinstall again, still not show up.

The console show error:
Access to Font at ‘https://uploads-ssl.webflow.com/5a5cfec46b273e0001a4122c/5a5d7ae624d14a00019ac04f_fontawesome-webfont.ttf’ from origin ‘http://revride.webflow.io’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘xxxx.domain.com’ is therefore not allowed access.

How can I fix it?
Thank you!

Here is my site Read-Only: LINK
(how to share your site Read-Only link)

Brando · January 25, 2018, 8:40pm

Hi @Madebymt

Thanks for posting about this issue.

This sounds like an issue that was reported yesterday. I’ve added your site to our report and we will continue to investigate this.

I’ll be in touch as soon as I have more detailed information for you.

Thanks in advance for your patience.

andrewrubio · January 26, 2018, 12:37am

@Brando my website has the same thing in the console: melrosecare.co.uk could you let me know what to do?

Thanks,
Andrew

Brando · January 26, 2018, 2:09pm

Hi @Madebymt

Thanks again for posting and providing that error info. Can you please provide more details about the issue? Is your custom font not appearing on the live site? or in the Designer? If you can provide screenshots and a Read-Only link to your site that would be helpful.

@andrewrubio

Thanks for sharing your site and letting me know.

I took a look at your live site and project in the Designer, but wasn’t able to see any issues with fonts. It looks like they are rendering as expected on this end.

Can you provide more details (Screenshots or recordings)?

Thanks in advance!

Madebymt · January 27, 2018, 2:05am

It shows up right now, but just couple hours ago didn’t show up.
But in my console still, show some error
52%20PM

Thanks!

aaronocampo · January 27, 2018, 2:09am

Hello @Brando a couple of sites in working on have the same issue but in my case is ionicons the font that I’m using.

Do you need me to share links?

andrewrubio · January 27, 2018, 11:16am

@Brando looks like it’s fixed itself now. The error was exactly as @Madebymt said, but I’ll let you know if it happens again. Thanks!

andrewrubio · January 27, 2018, 4:32pm

@Brando actually the same error is appearing on my other website: https://www.wildlifeyouth.co.uk/

cyberdave · January 27, 2018, 5:24pm

Hi @andrewrubio, is the issue still happening on your end? I am not seeing the same:

cyberdave · January 27, 2018, 5:26pm

Hi @andrewrubio, are you still having the issue with melrosecare.co.uk? I do not see any console errors:

andrewrubio · January 27, 2018, 5:28pm

Hi @cyberdave, melrosecare.co.uk is fine now. The issue is now appearing on another website of mine: wildlifeyouth.co.uk

cyberdave · January 27, 2018, 5:31pm

Hi @andrewrubio, when I look at that domain, I am not seeing any issues:

Can you let me know what browser you are using? what kind of connection are you one? can you send a screenshot of the console again?

andrewrubio · January 27, 2018, 5:34pm

@cyberdave strange - I’m viewing this on Chrome on my Macbook (Version 63.0.3239.132 (Official Build) (64-bit)), but the custom font doesn’t load either on my Samsung phone (chrome app too).

edit: even if I go into the Designer, the font doesn’t load there either for me.

cyberdave · January 27, 2018, 5:38pm

Hi @andrewrubio, well, one issue on the site, is that the WWW domain is not yet set as the default, so it could be some of those requests are failing due to that reason.

The www domain should be setup as the default, click the home icon on the row highlighted:

Once that is done, republish the site.

As a side note, here is what I see through BrowserStack in latest chrome on mac high sierra:

andrewrubio · January 27, 2018, 5:42pm

@cyberdave thanks for pointing that out. I’ve done that and republished but the issue remains. It’s weird because the fonts were working perfectly fine for weeks until a couple days ago and this issue happened on two of my websites (the melrose one has fixed on its own now though)

cyberdave · January 27, 2018, 5:44pm

Hi @andrewrubio, thanks. it is strange for sure. I have wamed up the Fastly site cache to refresh that. I would give it a little time, and see if the issue persists.

As a note, here is Samsung Galaxy 8:

But no console errors shown there…

andrewrubio · January 28, 2018, 2:51am

@cyberdave Still seeing the issue here on my side and it seems to have come back for melrosecare.co.uk
My client has started to complain and notice this too that the custom fonts aren’t rendering. It seems to be an issue when trying to pull the font files from where webflow has stored them (CORs security issue). Any ideas?

cyberdave · January 28, 2018, 8:29am

Hi @andrewrubio, thanks I am following up on this and will report back as soon as I have an update.

jorn · January 29, 2018, 6:40pm

I’m seeing problems on one of my sites, have not checked all.

https://www.schmugan.com/soovasdream/english

The font Helsinki renders on Safari and Firefox but will not load on Chrome, Mac.

Waldo · January 29, 2018, 9:25pm

@Madebymt @andrewrubio @aaronocampo @jorn we just pushed a fix for this recently. Can you please let me know if you’re still seeing an issue on your end after republishing your sites?

Thanks in advance!