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Form year end roll problem


#1

the form submission count is off - not reset

this is the message on the forms settings page

792/1000 form submissions received this month (ending 12/01/2019) on CMS Hosting


Here is my site Read-Only: LINK
(how to share your site Read-Only link)


#2

Hi @rfull

Thanks for posting.

This definitely sounds like unexpected behavior and I’m looking into it now with our team. To best troubleshoot this issue, can you please provide answers to the follow questions?

  • What sites are you seeing this issue occur in?

  • Is this affecting multiple projects, or only one?

  • Can you send me the site Read-Only links please?

It’s also possible that browser cache or browser extensions could be causing an issue here. To test for this, can you please try the following:

Lastly, could you also please let me know what browser version you’re using by sending me your information from this page? There should be a small share link when you visit the page which you can send to me.

Thanks in advance.


closed #3

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