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Getting "HTTP Error 503."

#1

Hi,

I'm sometimes getting a "HTTP Error 503. The service is unavailable," but not always when I go to www.flowglobemedia.com

Screen Shot 2016-08-03 at 10.10.38 AM.png1772x1130 63.3 KB

As well as this screen:

Screen Shot 2016-08-03 at 10.10.16 AM.png1768x1132 62.6 KB

Thoughts?

Thanks in advance and best,

Nathan

www.flowglobemedia.com
https://preview.webflow.com/preview/flowglobemedia?preview=68cfbfda25786cb12e08e263487bbcaa

#2

This is a server problem. Nothing you do with webflow can cause this (someone correct me if I´m wrong).

Most likely the web server (running the website) is unable to handle the HTTP request due to a temporary overloading of the server.

Is you´re site parked on server owned by you?

This is AFAIK always "hosting"-related. Not much advice possible here...

#3

So, the it has something to do with webflows servers?

Thanks in advance and best,

Nathan

#4

Oh, it´s hosted via Webflow? Sorry for not asking, since I export code and upload on my own server, I presumed you did as well...

I´ve tried multiple times refreshing you´re site and it seems to be OK. No 503 errors from my side...

Maybe someone from the webflow staff may be more helpful then...

#5

Hi @Tom1984,

Yeah, I'm using their hosted CMS.

Best,

Nathan

#6

I looked up the DNS records that are set for flowglobemedia.com and it looks like one of the records is incorrect:

$ dig flowglobemedia.com

;; QUESTION SECTION:
;flowglobemedia.com.		IN	A

;; ANSWER SECTION:
flowglobemedia.com.	492	IN	A	184.168.221.33   < This is incorrect
flowglobemedia.com.	492	IN	A	23.235.33.229    < This is correct

The DNS entries should be: 23.235.33.229 and 104.156.81.229

You're seeing the 503s when your browser is connecting to 184.168.221.33 which is a GoDaddy IP.

Updating your DNS records should fix it, let me know if that doesn't work!

Nathan

#7

Hi @nathan,

I followed theses instructions https://help.webflow.com/article/how-to-point-your-godaddy-domain-to-webflow, which should have gotten me there. And, I'm looking at the settings that I think should be right, so I'm not sure what the issue is.

Screen Shot 2016-08-03 at 4.48.22 PM.png714x602 30.2 KB
Screen Shot 2016-08-03 at 4.49.21 PM.png919x576 42.6 KB

Thanks Nathan,

Nathan

#8

I'm confused now - the screenshots you posted are for a different domain (and have the wrong IP for connecting to Webflow). Is it possible you screenshotted the wrong page?

#9

You are correct...I didn't get much sleep last night, but I found the right spot and should be good to go now.

Sorry about that

Cool name, btw :wink:

#10

Haha no worries, it appears to be setup correctly from my end as well now.

Cool name, btw

You as well :wink:

closed #11

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