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Getting mobile error for Editor on desktop // Unsupported Browser


#1

Wondering how this may be happening and a workaround for one of my client?

Unsupported Browser It looks like you're trying to open the Editor on a mobile device. For now, the Editor is only available on desktop.

?


#2

Hi @LvnLife

Thanks for posting this, this definitely sounds like odd behavior.

What sites are you seeing this issue occur in? When did it start occurring? Can you send me the site Read-Only links please?

Can you please try the following:
(1) Ask your client to try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en
(2) If the problem persists, please ask your client to take a screenshot of their Console and send it to me: https://developer.chrome.com/devtools/docs/console

Could you please let me know what browser version they are using by sending me their information from this page?

There should be a small share link when you visit the page which you can send to me.

Thanks in advance!


#3

thanks Brando

I've forwarded your help tips to my client, in the meantime here is the read only
https://preview.webflow.com/preview/mynt-playbook?preview=f59fc74dee743c0c8dfecd6605e1a0ef

thanks


#4

Thanks so much @LvnLife

I'm standing by for your reply.


#5

As I thought, he had resized the browser so the responsiveness kicked in ..

Client said...

Yeah - it was when the browser was resized, it thinks it's mobile.
Small software co issues :wink:
All good I think.

as usual, Webflow is GIANT! thanks Brando


#6

Thanks for letting me know! :slight_smile:


#7

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