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• Gradient issue: changing hex color adds new gradient stop


#1

What’s going on with the Gradient Tool ?

It’s difficult to manually enter a HEX Code.

And when you do… a lot of time it creates a new marker.
58 PM

And if you look closely… one of the markers is not even aligned correctly.

And no… I didn’t create 3 markers on the left. I was trying to change the existing marker.

I’ve been noticing this for about a month or so.


Gradients are a pain to use
Linear Gradient Messed Up After Update?
#2

Hi @Revolution

Thanks for reporting about this issue. However, I wasn’t able to reproduce it on my end.

Can you please provide some more details so we can see why the issue is occurring?

  • What site(s) are you seeing this issue occur in? Can you please share a read-only link of the site(s)?

  • When did it start occurring? Made any significant change in the enviroment in which you’re using the Webflow Designer? Can you recall is you installed a new extention? Swithced browsers or networks?

Can you also please check the following:

  • What browser are you using and is your browser up-to-date? Does the issue reoccur after you update your browser?
  • Are you experiencing the same issues while being logged into Webflow using Incognito mode with browser extensions turned off?
  • Are there any red errors in the console? If yes, please take a screenshot of your Console and send it to me.

Any information that you can provide, can help us resolve the issue faster.

Thanks in advance for your patience, understanding, and cooperation!

Kindest regards,
Anna


#3

what are you using to capture the screen ?


#4

#5

thanks. I’ve been testing out different screen / video capture apps (mac) since quickcast was bought out.


#6

Welcome @Revolution

Are you still experiencing this issue?

Can you provide more details so we can investigate if the issue is from our end?


#7

yes I am. I’ve been noticing it for a while.

I’ll try to get a recording of it… just have a lot of different projects on my plate now.

Basically… I add a gradient. I think the default is #000.

When I edit the gradient… change it to #414141 for example…

it creates a 3rd marker. And a lot of times… #414141 comes out as #414.

There seems to be some sort of “value checker” in the input box.

Whatever that “checker” is… slows the computer response time down a lot.

That’s why I end up #414 instead of #414141. Then I have to edit the gradient…

and that’s when I notice the “3rd marker”.

I’ll update when I can get a recording. Thanks again :slight_smile:


#8

A recording might be useful, but it won’t be enough as we cannot reproduce it on our end.

There might be a bug within the site you’re seeing the issue in. So, what site(s) are you seeing this issue occur in? Can you please share a read-only link of the site(s)?

Any changes to the computer or network environment can cause such issues. So, When did it start occurring? Made any significant change in the enviroment in which you’re using the Webflow Designer? Can you recall is you installed a new extention? Swithced browsers or networks? Are you experiencing the same issues while being logged into Webflow using Incognito mode with browser extensions turned off?

Most issues such as this happen on old versions of a browser, can you please update your browser?

Are there any red errors in the console? If yes, please take a screenshot of your Console and send it to me.
Any information that you can provide, can help us resolve the issue faster.

A recording won’t be enough @Revolution

So, I hope you can provide more details so we can find and resolve any issues if present and make the Webflow experience better.

Thanks in advance.


#9

The issue with the gradient does exist! Anytime you get close to adjusting the color selector it will create a new and they are impossible to remove. To add onto this, sometimes the values show and sometimes not. Pretty sure there are a few other posts in the forum mentioning the same thing or VERY similar. Here is one Gradient Tool Bug.

Users may make mistakes in building layouts and experience complications but typically I don’t think most users are going to have trouble selecting a color it the tool is working correctly.


#10

@jdesign

Thanks for confirming that the issue exists. Can you please help us upderstand in which environment you all are experiencing this issue since we weren’t able to reproduce it on various environemts.

So, with any bug report, please always Include information such as:
• What site(s) are you seeing this issue occur in? Can you please share a read-only link of the site(s)?
• When did it start occurring?
• What browser are you using and is your browser up-to-date? Does the issue reoccur after you update your browser?
• Does the issue reoccur after you try a hard refresh on the site?
• Are you experiencing the same issues while being logged into Webflow using Incognito mode with browser extensions turned off?
• Are there any red errors in the console? If yes, please take a screenshot of your Console and send it to us.

I really appreciate your help to fix any bugs and make the Webflow experience better.

Kindest regards,
Anna


#11

Anna… Simply stated - it’s a bug in the designer.


#12

Another annoying thing the gradient tool does is switch to a solid color immediately if you select the same color for both ends of the gradient.

“Why would you do that…” The use-case is for doing very subtle gradients where I want to just start with the same color on each end and then tweak one of them slightly. Can’t, because as soon as you set the same color at both ends, it switches out of the gradient tool and to a solid color.


#13

@AnnaKelian It’s a bug in the designer as @Revolution mentioned. I’m using the current version of Chrome at the moment but it doesn’t matter as it was in Safari as well. It’s not hard to reproduce…is the Webflow team using a “special” version of the Designer?

@Revolution isn’t a newbie with Webflow and neither am I, the bug is there. Others have also reported in other threads.

The number of unresolved bugs is becoming an issue. Users don’t want to invest their time in re-explaining bugs that been around and persisted for months especially after the bug has been thoroughly explained in other instances. Maybe more Webflow staff resources should be focused on resolving the bugs and perfecting the Designer interface than making pretty things with IX2. Just a suggestion.

In the bugs forum, just search gradient. A number of very similar issues have been described. https://forum.webflow.com/search?q=gradient%20category%3A18


#14

This happens to me too and it drives me nuts. I use the gradient tool a lot as a workaround (example: to achieve the triangle effect of the hero in this project: https://preview.webflow.com/preview/green-river-woods?preview=b9d3bed5acba2476777231084dd8ca3a) and I am constantly having to start over


#15

Hi @Revolution @jdesign @Cricitem

Thanks again for posting about this issue and being so involved in the bug hunting process. You posting about these issues helps us greatly in tracking them down and improving the platform.

We are here to help investigate this issue with the gradient color picker. As both @Revolution and @jdesign mentioned this is definitely buggy behavior.

As Anna mentioned we couldn’t reproduce the issue on our end using various machines, browsers, and projects. When this happens the issue is typically isolated to a specific project or environment that we may not have access to—this is where that extra info Anna requested is incredibly helpful in reproducing/isolating the bug.

That said, we were able to reproduce some strange behavior in Firefox, but as we don’t fully support use of the Designer in Firefox this is not unusual.

If you are seeing this issue in Chrome / Safari, can you please share the specific projects / Read-Only links where the issue happened? The screen recording is a very helpful addition here, but on it’s own it doesn’t provide all the information we need.

I want to reiterate that we greatly appreciate your help in these matters and only ask for information pertinent to isolating, reproducing, and ultimately fixing these types of bugs.

A great way to get all of this information (machine info, browser, version, project, etc) super quickly is by submitting a report through the in-app bug reporting UI:

​Thanks in advance for your consideration, and I’m standing by for your reply.


#16

I’m having this issue as well.

Using Safari Version 11.0.1 (12604.3.5.1.1)

In this project (haven’t tried others to see if it’s only this one): https://preview.webflow.com/preview/gigloopii?preview=b70c31c5de747c1bcabdf0490df28371


#17

Outside of the issue. That’s a smart use of the gradient tool!


#18

Creating and using gradients are a major pain. When I try to add or edit colors, no matter how careful I am, I always duplicate them and have to delete.

Also, it would be really helpful if you could save a gradient and reuse it.


#19

There’s a red error in my console when it happens but it’s too big to take a screenshot of, so here’s the text:

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Failed to load resource: the server responded with a status of 413 (HTTP/2.0 413)

#21

@Revolution I was able to reproduce the issue but it only happens sporadically. I reported it to the team to investigate further and find a solution for this.

Thanks again for reporting it and for your patience. I’ll report back with an update as soon as I get one.