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How to reset Two Factor Authentication (2FA)?


“Enter the code from your authentication app”

A help page says I can turn off 2FA but I’ll need my old code to do it!

Yesterday or so I did a major clean up of my system. In the process, it seems to have swept away any identity relationship with WF.

How do I recover from this?



Hi @Joseph_Bates, I can help with a 2FA reset, could you please submit a message about this from our private message form here:

We never share billing or login details here on the forum, but send us a secure message there on the form and we can help to get you setup.

For new 2FA setups, you can download recovery codes, but if you do not have that yet, then a manual reset from the support desk is needed.

Send us a message about this and our team will help get you back to designing quickly, I am here to help.

My best,


Thank you.

I filled that out too.