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How/when does Webflow takes their 2% transaction fee?

Hi Guys

I’m really struggling to find basic info re Ecommerce. In particular, I would like to understand how/when Webflow takes their 2% transaction fee?

I’ve built a store for a client in my account, but clearly don’t want to be getting billed 2% of all the clients orders.

Can anybody point me in the right direction?

3 Likes

Hello @RugbyWebDesign

I think that the 2% transaction fee is based on the plan you’re using. See here > https://webflow.com/pricing > payments section

On plus and advanced plans you don’t have 2% transaction fee

Piter :webflow_heart:

Hi @PiterDimitrov

Yeah, I understand its only on the basic plan, and that’s cool.

My question was how and when do Webflow collect their 2% fee from customer orders?

Webflow will charge 2% from the whole price when a transaction is made, but this only applies to the standard plan. Maybe I can’t understand you :smile:

Hi @PiterDimitrov

Thank you for trying to help me. I fully understand Webflow will charge 2% per transaction.

I have created a store for a client which I have also paid for a years hosting on their behalf. (and billed them accordingly).

But how do Webflow get their 2% cut?

  • Will Webflow keep charging MY credit card every-time a transaction completes?
  • Or will Webflow keep a track of orders and bill me each month?

In either case, that’s not good, because these are client costs. Which means I will have to get my client to create their own Webflow account and transfer the project over to them.

or perhaps…

  • Will Stripe pass on the 2% to Webflow, deduct Stripes own 2% and deposit the remaining 96% into the clients Stripe account?
1 Like

That’s a good question. Other E-commerce systems I’ve used in the past that collect a fee from each transaction simply take it off the top and basically deposit the transaction in my bank account minus the fees. So if it were 2% from the e-commerce platform, you would add that to the regular stripe transaction fees (2.9% + .30) for a total of 4.9% +.30. Gateway fees vary but in this case, if the order were for $100, fees would be subtracted and $94.80 would go into my bank account. Not sure if Webflow does it this way or not, can someone confirm?

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Hello, Did you ever find an answer to this question @RugbyWebDesign? I would love to know the answer cause I am in the same boat right now with a client and need to know how Webflow charges their 2%.

Thanks for any insight!

Hi Justin

I got this reply, but still not really sure I understand!

Great question, and thanks for reaching out for clarification!

The transaction fee is calculated from the total before taxes and is automatically taken from the client’s profits. Here’s an example of a $10.00 transaction (Stripe view):

62aeb17f2b9789122abfaf29625e6c21.png

  • The order was for one item – a hat – for $10.00.

To calculate the revenue from the sale, the formula is as follows:
Net Revenue = Order Total with Taxes - (Order Total with Taxes * 0.02 Webflow Transaction Fee) - (Order Total with Taxes * .029 for Stripe) - (0.30 for Stripe)

  • The taxes were calculated after I added my address, and totaled $0.81.
  • The “Application fees” of $0.22 refers to the Webflow 2% Transaction Fee, and is 2% of order total after taxes. ($10.81 * .02 = $0.22)
  • The Stripe fee was (2.9% of $10.81) + $0.30 or $0.61 total.

@RugbyWebDesign Huh, I guess it looks like the client sees it through stripe??? I wish Webflow would be more clear about this type of stuff. I want to sell their product to my customer. Help me help you Webflow!

Agree wholeheartedly. Webflow is a fantastic product but I feel their focus is too much on the product and not the overall experience. Webflow is easy to sell as a demo to prospective clients but then I feel I’m making excuses re things like back office stuff. I’m in the UK and it still peeves me I’m being invoiced and incurring international fees due to Webflow still invoicing in USD.