My project currently has Basic Hosting, I want to switch to “Ecommerce Standard hosting”, but when click on “Switch to Ecommerce Standard hosting” it doesn’t work and this error message appear: “Customer cus_EYPwuzIebMcHm8 does not have a subscription with ID sub_EYPwXofEEMhHun” .
Does anyone know why it doesn’t work?
Thank you for your help
You can check to see if Ecommerce is enabled by clicking on the shopping cart in the Designer. That said, if you currently have Basic Site Plan, it’s not possible for Ecommerce to be enabled as it requires a site plan first.
That said, it sounds like this could be related to a bug that’s affecting some customers.