Try using your browser with no extensions installed or in incognito mode. Most likely this is a site/service issue. If the issue persists open a trouble ticket. Not something the community can help you with really.
I am also having this issue. I’m wondering if it’s because I’m trying to test out an image from Shutterstock, so I haven’t bought full rights to the image yet? Can anyone else confirm if they’re having this problem still?
I am getting the same thing. Whatever mode it is, my video is under the requirement to upload, logging off, logging back in it keeps saying upload failed, check the connection, upload failed signing the asset.
I have been trying for the past couple hours to get the asset upload to work, but have been failing constantly. I am using a MacBook Pro 2018 version. I updated my OS, Safari and Chrome and renamed the files. I tried uploading several different file types but none of them work. However, I was able to get them to upload in 2017 MacBook Pro. Is anyone facing a similar issue or knows how to fix it?
Hey Lisa, Thank you so much for that awesome information. this was the same scenario for me. It happen that my file name was a bit too long. This fixed my issue. You awesome