The site is working fine now and was working fine within a few hours after I posted my initial issue. I was looking for a much more time-sensitive response as I could tell it was a hosting issue rather than an issue with the workings of my site specifically. No changes had been made to the site for several days before encountering the issue. As I mentioned, I noticed that my site wasn’t the only one with the issue as Webflow’s navigation dropdowns weren’t working on all subdomains either as well as other Webflow hosted sites that I know.
As of right now, 48 hours after the incident, I haven’t received a response to my support ticket. We are very alarmed to see such lengthy response times, considering this is hosting a mission-critical business website.
I did note as well that although status.webflow.com does not report any errors or incidents reported, I was tracking it during this problem and did note that there was an admitted 20% drop in Hosted Sites on the graph reported for about 5 minutes of the 5 hours it was down for. It can no longer be seen on the graph though as it happened more than 24 hours ago and I can not see a past history of those reports.
In the future I will screenshot the issue as soon as it happens. Is there another avenue of support that I should be aware of that is available to Webflow customers for more time-sensitive issues if this happens again?