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Intercom Custom Launcher In Webflow

Hi,

I am trying to add an intercom custom launcher from a button in webflow. I have followed the intercom help doc: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical

But it doesn’t work. When I add the additional custom code it also makes the standard launcher disappear.

Here is a read only link to the project im testing it in: https://preview.webflow.com/preview/intercom-test-b27bce?utm_medium=preview_link&utm_source=dashboard&utm_content=intercom-test-b27bce&preview=9f9bad4fda85408f24ba1f1ec1e0ae51&mode=preview

Thanks

@Billy_Donnan - please post a published site link, can’t test custom code in the designer.

Just as a heads up, you can grab the published URL from the share link—assuming they’ve published the project:

…/preview/intercom-test-b27bce?utm_medium=preview_link…

In this case the site has been published and you can check it out here.

1 Like

@Billy_Donnan - this syntax is not valid:

image

Instead you could use an ID or a class (for multiple launchers), so something along the lines of:

<a href="#" class="intercom-launcher" class...>Launch</a>

or

<a href="#" id="intercom" class...>Launch</a>

then change your custom_launcher_selector value appropriately.

Hi @Billy_Donnan ,

I am having this exact same issue. Did you manage to get it working in the end?

At the end of my patience with it now!

Thanks in advance!