Streaming live at 10am (PST)

Inventory bug - inventory numbers randomly change on "save"

#1

Just today, while attempting to create new products, inventory numbers change themselves after I save any product. And no matter what I do, once set, they always revert back to some incorrect number.

In some cases, they even change into negative amounts.

I can’t ship any new products as a result of this bug, and I’m concerned any existing products will have incorrect inventory numbers.

1 Like
#2

The problem persists, and is getting worse. Webflow now crashes frequently.

This isn’t the first critical, platform-breaking issue I’ve run into with product variants, and judging by the inaction - no one seems to care, or the problem isn’t deemed worthy of anyone’s time.

I can’t even upload images to variants without webflow crashing - an issue I raised weeks ago and have received no updates on or solutions for.

Webflow ain’t cheap. It’s priced like a product you’d expect to work. I’m not trying to push any boundaries here. I’m just trying to use features I’ve paid for.

What is going on, Webflow?

#3

This issue appears to specifically affect variants’ inventory amounts.

Any product that has a specified inventory number, but with no variants, works fine.

I can also confirm that the issue does not relate to price, SKU or any other value of a variant. Those values can be changed, no problem.

(Though I still can’t upload images to any variant - that appears to be a separate issue)

I’ve created a clone of my website and a different website from scratch and experienced the same issue.

Is anyone else even using variants? Is anyone else experiencing issues with variants?

Edit:
Issue persists regardless of browser.
Issue persists even when I make a brand new account and a new website from scratch.

#4

Hi.

I am not using variants yet, but I just added some to a product to verify your issue. I am seeing similar issues. If I add two variants wit ha stock of 2 each and then save, when I come back into the product the first item has no inventory.

I am not getting issues adding images to variants. I am not seeing crashes.

You have no doubt emailed support@webflow.com @Brando ?

#5

To be precise, If I change the first option item to track inventory and save an inventory amount, it will not save and opens up as no inventory being tracked.

I too can’t update any inventory after the initial setting.

Pear shaped indeed

#6

I am in contact with support, yes - but no reply as of yet.

In any event, it’s good to hear that you’ve replicated the issue. Thanks for that, I appreciate it. If this issue affects all Webflow users, it’s as critical as I thought.

1 Like
#7

Hi @jase, @HammerOz, thanks for your reports on the inventory changing, that is really odd for sure, I was able to reproduce the the behavior and am helping to reach out to the team to help get this fixed.

The moment I have new info, I wil post an update.

Thanks in advance

1 Like
#9

So we’re looking at potentially a week turnaround time before a critical ecommerce bug is even acknowledged by the development team?

How am I supposed to run a store with that kind of reliability and support?

Does webflow take ecommerce as seriously as it needs to?

#10

Hi @jase @HammerOz

​Thank you again for posting about this inventory issue.

​I wanted to let you know our engineers pushed a fix and you shouldn’t run into this issue anymore.

​Please let me know if this solves the problem on your end

#11

Looks good @Brando. Thanks