Streaming live at 10am (PST)

Issue with team members signing up


#1

I recently switched over to a team account and sent my team members invitations. However, when they try to sign-up it just comes up with the error message:

“Hmm… Looks like you already have an account. Try logging in with [main team account email address]”

However, the user does not have an account on webflow, so they cannot move forward.

Am I doing something wrong?

Many Thanks
Jamie


#2

They have to create a free account first, then you invite them to your team.

If you still require assistance, please email support@webflow.com as we do not handle account-related issues here.


#3

Thanks for responding. I did try that but get same error. I have created a support ticket with the support team.


#4

Was there ever a resolution to this problem?


#5

This topic was automatically closed after 60 days. New replies are no longer allowed.