Streaming live at 10am (PST)

Issues adding client billing


Hey guys.

I'm trying to add hosting to a client site I made and add client billing.

But when I fill out the form with (my) personal and business information in step 2, and click "save and continue" i get a notification saying: "Your information is already validated, so certain fields that pertain to your identity may not be editable." And then I can't proceed to step 3 (Submit ID Document)

Does anyone have an idea about what to do? Would be much appreciated!

Image 1: the notification

Image 2: Can't click on step 3 or anything


Hi @NikolajHaugaard I'm happy to help look into this issue. Can you email me at with more details like the name of the site you're trying to add client billing on?

I'll be standing by for your response! :slight_smile:



Hi Nelson. Thanks, I will send you an email shortly.

Appreciate it :slight_smile:


This topic was automatically closed after 60 days. New replies are no longer allowed.