We just launched our webstore yesterday. The whole store, plus our website is built on Webflow, which I am really excited about!
Some of our friends notified us about a bug that we cannot seem to understand. We placed a link to a product on our Instagram profile. When people click on that link on their phones, it takes them to the product page, but the page is opened within Instagram. When you then try to add to cart, it would sometimes say “Something went wrong when adding this item to the cart.” The weird thing is that it only happens to some people and not others.
Outside of instagram, everything seems to be working fine. But we expect to get a good chunk of our sales through IG.
Please help us solve this issue as it’s a super crucial one for our business! We literally just launched the store and I would hate for our customer’s first impression to be “You can’t buy this product because something went wrong” !!
I have attached a screenshot of what it looks like.
Here is our instagram profile: your best bet to recreate the bug is to click the link on our profile on the Instagram app on your phone, and then try to Add To Cart.
Link to the actual page: www.standstilltea.com/product/come-up