Hey guys, I know there's a lot on your plates at the moment but I was wondering if some time in the future you could add live chat to the forums? This sounds like a huge job, but you could use a simple, free tool like Pure Chat (see an example on their website) - having tested it, it appears to be the best free software for live chat. Also, by default the box won't appear when you are not online to chat so it wouldn't be a full-time job.
It would only be for small questions like 'how do I change the width of an image' or something; for more complex questions the forum should be used.
So, yeah, it sounds like a massive job but I don't think it would be too hard, so I thought I'd suggest it to you but it's up to you .