Live item creation via Zapier works randomly

francoischay · March 10, 2020, 3:15pm

Hello,

I run into a weird issue that appeared suddenly. Here’s what I am doing with webflow, zapier and memberstack:

I have a Webflow form linked to Memberstack to create users’ accounts
I create a live collection item in Zapier in order to have user pages later
I then create a second live collection item (in another collection) to create private user pages

I keep having the following error at the second OR third step.
“The app returned “ValidationError: Validation Failure”. This usually happens when your Zap is missing a required field or a field value isn’t in a recognized format.”
At some point I had this error “ValidationError: Provided ID is invalid” but I can’t find it again (it was a bit hidden in Zapier)

I tried

passing really the bare minimal (name and slug)
just typing test value in Zapier
relinking Webflow to Zapier
creating a new Zap
re-publish numerous times

Here’s what’s puzzling me:

It worked for days but suddenly stopped at noon.
Sometimes it just works, with the exact same data, I can’t get why.
I tried posting on the same collections via Postman and it works everytime

Any help would be really welcome

Thanks!

francoischay · March 11, 2020, 10:10am

A small update after more investigation.

I created new collections (same model) and it worked fine again.
For my tests, I delete the live items everytime.
The second time I use the same data, the API call fails.

It looks like I can’t re-use the names/slugs I have already used (eventhough I deleted the live items).

Anyone had the same problem?

Wells · March 12, 2020, 9:02pm

Same problem and it’s driving me nuts

HammerOz · April 7, 2020, 1:23pm

you sort this? I had this issue and you still have to publish after delete.

francoischay · April 8, 2020, 10:23am

No

It’s in production now but I had to be creative with my tests

iane · April 9, 2020, 4:36pm

Hi all, I’m currently encountering the exact same issue, and have been troubleshooting for the past 2.5 FULL days. Was working fine, then stopped. Have done all the same steps as you @francoischay. I’m losing my mind. And to specify I am running into the issue with posting to CMS collection.

Victor_MOREIRA · April 24, 2020, 3:18am

Same here.

Really disappointed. I jumped on the platform recently as I was hooked by its power. I paid today a full year to be able to leverage APIs and now I’m stuck. I thought I was doing something wrong but it looks like this problem is all over the places and the years, back in 2017 for what I’ve seen on the web.

Please help us guys…

iane · May 7, 2020, 4:21pm

Zapier customer support told me it’s a Webflow issue. Multi-reference fields are not supported. Supposedly Webflow sends the information incorrectly.

mbroggi · June 3, 2020, 5:10pm

This is really annoying and a game stopper. Please fix this!!!

ozone31912 · June 3, 2020, 5:24pm

Also jumped in here to add that I was also having the same issue. I ended up creating a new collection which was a work around.

Contrary to what iane added, multi-reference fields work but I use Zapier’s webhooks to post multi-reference fields manually.

Karson_Grady · June 8, 2020, 7:23pm

I am now also experiencing this exact issue under the same circumstances. Has been working for weeks. Was doing some testing. Initially got that “Provided ID” error but now only get the “Validation Failure”

Dang…I was meant to hit production this week

Karson_Grady · June 8, 2020, 8:16pm

Figured out why it was happening to me. Collection ID’s changed when I reverted to a previous backup, causing validation errors due to the ID being used being no longer correct.

icexuick · August 17, 2020, 2:21pm

I don’t even juse multi-ref things, and also i only want to add a new item (and afterwards get the webflow ID to add to a Google Sheet.

Was working yesterday, now i also get the Validation errors.
Might/could this be a rate thing ? (you can only access /read/write into the webflow database a certain amount of times (i read there is a 60 operations per minute thing, but it can also deplete if you constantly use this for hours - or many more per minute…)

This is not good for Webflow and/or Zapier.
Once setup and working, these things should never break like this.

tim28 · August 30, 2020, 4:58pm

Argh isn’t that the worst, I’m going through that right now — changing all of my CID’s and ID’s and then retesting all zaps so they function again. About 8 hours of work all because of an innocent click of a button (publishing a backup).