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Major CMS Disruption


#1

Okay, so this is part query for other users and part rant. Weeks ago I suddenly noticed strange things beginning to happen with my CMS content - odd returns on text blocks, inability to select and edit text properly and general strange behaviour resulting in basically being unable to add work.

I submitted a support call and have since received very sporadic assistance, when I am usually more than happy with response times and content. The assistance consisted of varying degrees of admittance of an issue cause by a new CMS editor being rolled out affecting unicode characters when text had been copied and pasted from other editors.

Fair enough, issues happen, but I am now seeing other problems such as links breaking whenever I click on them or select them within the CMS editor.

The biggest issue I noticed was that whole parts of content had just disappeared, and this was throughout my whole site.

I have since had to go through my entire site and re-enter whole parts of missing text and reapply links throughout - although this is virtually pointless as they break the next time I happen to place a cursor next to them anyway. Everything now has to be checked, checked and checked again to ensure it is working - and this is old content, which worked up until the new updates.

My concern is that there has been nothing overtly published to notify customers about this issue. I am also concerned for designers who manage multiple sites with many more pages than mine. This could be a disaster for them.

Has anybody else had these issues beyond the general chat about strange CMS in the following?

Webflow is expensive but incredibly adaptable. I have been converted entirely, and always fairly relaxed about certain oddities, unexpected behaviour but this is different - a major bug with virtually no customer notification, particularly given the seriousness of the issue in terms of random loss of content, let alone the other issues.


#2

Hi @spok

First off, thanks so much for sharing this candid feedback.

You definitely bring up a lot of good points. The main cause for these rich text issues is a major update we made recently. You can read more on this here, but the gist is we have completely refactored how text is edited across Webflow (CMS, Designer, Editor).

That said, a lot of the issues originally reported have been resolved (i.e this and this).

However, this issue that you mentioned is definitely concerning:

The biggest issue I noticed was that whole parts of content had just disappeared, and this was throughout my whole site.

I’m happy to investgiate this further for you — can you reach out to our Support Team directly and provide more details about this?

Regarding not receiving specific notifications of the issues; we definitely could have done better with communicating the issues. Unfortunately, the impact from these content editor issues was a bit sporadic and only affected some users.

We definitely want to make sure there are no more content Editor bugs lurking around, though. Our team is standing by for your bug report with more details.

Thanks again for voicing your concerns here — we definitely appreciate the feedback :slight_smile:


#3

Brando

Many thanks for the reply - I have only just noted it.

I have since corrected all issues so have nothing I can submit but my support requests should be recorded for reference?

I will continue to monitor as I make changes and report any further issues.


#4

Happy to hear the issues have been resolved.

We’ll definitely keep this feedback post available for our team and don’t hesitate to contact us directly or post on the bugs category for specific issues.

:bowing_man:


#5

Ah, sorry no. The copy/paste from one CMS to another still exists, as does the links’ link disappearance when selecting but I know there are supposed to be fixes coming out so have manually fixed all the issues in this thread but will keep an eye out and let support know if it continues.