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No customer accounts = no ecommerce

#1

Hi all,

I was just wondering what the situation was regarding customer accounts for ecommerce, as this is still in “backlog” status but is a critical feature for ecommerce ?

The problem for me - which might be different for others in other countries - is that I simply can’t get sell the Webflow ecommerce shop to businesses if it doesn’t have a customer account function… In France in particular there are loads of legal constrain around RGPD, data protection, transparency of sales contract, capacity for a customer to track it’s order, cancellation policies, etc. All of which is close to impossible to handle without a customer account functionality…

I’ve even lost a customer last week (doing over €150k sales online a year, which for a small business is pretty good…) because this functionality was missing and they wanted a supplier running both the marketing and tech alongside.

I know now Webflow doesn’t like to share roadmap timelines, which I understand is convenient as it avoids backlash if your dev takes longer than expected, but without this being sorted as a priority, I can’t see Webflow ecommerce getting any traction…

So any updates on this would be great !!!

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#2

oh wow…didn’t realize customer accounts was in backlog. i assumed it was in planning or development. that is really disappointing. everytime i think i am closer to being able to use webflow e-commerce instead of shopify, i realize it likely won’t happen anytime soon :confused:

#3

This is quite concerning, I told my client 2 days ago, customer accounts will arrive sooner so there’s no need to go with foxy or snipcart.
So next jobs, I guess I’ll have to go with Wordpress unless there’s a webflow workaround for ecom customer accounts. And I hate Wordpress for now but that might change.

Congrats on the other achievements but EU countries really need this one.

I think a lot of agencies wouldn’t mind to crowd fund some Webflow features even though we are already invested through Pro accounts. If we could get peace of mind quicker.

At this day I would list my top priorities as such:

1 - Customer accounts
2- Multilingual
3- Coupon codes
4- CMS gallery/lightbox
5- Better control of URL structure

#4

@Pasint @dapitts08 @ColibriMedia

Josh from Foxy here. We’ve got customer portal functionality that works with platforms like Webflow coming this quarter. Access order history, manage subscriptions, and more.

More info about integrating Foxy with Webflow can be found here: https://www.foxy.io/webflow Please let us know if we can be of assistance. We’re more than happy to hop on a call, put together demos, etc, all free of charge.

Thanks,
Josh

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