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No customer accounts = no ecommerce

Hi all,

I was just wondering what the situation was regarding customer accounts for ecommerce, as this is still in “backlog” status but is a critical feature for ecommerce ?

The problem for me - which might be different for others in other countries - is that I simply can’t get sell the Webflow ecommerce shop to businesses if it doesn’t have a customer account function… In France in particular there are loads of legal constrain around RGPD, data protection, transparency of sales contract, capacity for a customer to track it’s order, cancellation policies, etc. All of which is close to impossible to handle without a customer account functionality…

I’ve even lost a customer last week (doing over €150k sales online a year, which for a small business is pretty good…) because this functionality was missing and they wanted a supplier running both the marketing and tech alongside.

I know now Webflow doesn’t like to share roadmap timelines, which I understand is convenient as it avoids backlash if your dev takes longer than expected, but without this being sorted as a priority, I can’t see Webflow ecommerce getting any traction…

So any updates on this would be great !!!

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oh wow…didn’t realize customer accounts was in backlog. i assumed it was in planning or development. that is really disappointing. everytime i think i am closer to being able to use webflow e-commerce instead of shopify, i realize it likely won’t happen anytime soon :confused:

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This is quite concerning, I told my client 2 days ago, customer accounts will arrive sooner so there’s no need to go with foxy or snipcart.
So next jobs, I guess I’ll have to go with Wordpress unless there’s a webflow workaround for ecom customer accounts. And I hate Wordpress for now but that might change.

Congrats on the other achievements but EU countries really need this one.

I think a lot of agencies wouldn’t mind to crowd fund some Webflow features even though we are already invested through Pro accounts. If we could get peace of mind quicker.

At this day I would list my top priorities as such:

1 - Customer accounts
2- Multilingual
3- Coupon codes
4- CMS gallery/lightbox
5- Better control of URL structure

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@Pasint @dapitts08 @ColibriMedia

Josh from Foxy here. We’ve got customer portal functionality that works with platforms like Webflow coming this quarter. Access order history, manage subscriptions, and more.

More info about integrating Foxy with Webflow can be found here: https://www.foxy.io/webflow Please let us know if we can be of assistance. We’re more than happy to hop on a call, put together demos, etc, all free of charge.

Thanks,
Josh

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@foxy

By any chance, are you live with your customer portal functionality that works with Webflow?

Absolutely agree (with the title of this thread)

A shopping cart doth not ecommerce make

Hi @Pasint.
It’s not ready yet, but we’re making good progress. We’ll notify the Webflow community as soon as we’re ready for testers.

Thanks,
Josh

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Thanks @foxy. Do you have an estimate for an ETA ?

Hi @Pasint.
We’re hoping for some time in Q3. Nothing concrete though.

Thanks,
Josh

Ok, thanks for letting me know. Shopify it is for now then :disappointed:

No problem. Sorry I don’t have better news right now.

Josh

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I suspect the reason for this is that Webflow want to introduce a user portal across the board, not just for Ecommerce, which will take some planning. It would make more sense to do both at the same time as some of the infrastructure behind it will support both. Granted, it’s a pretty essential feature for customers to be able to open up an account, track order history, status and so on…

As for losing a client who’s turning over €150k a year @Pasint, due to Webflow not having this kind of functionality, you could probably do with rethinking your business strategy… Or just send them this way ;).

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Hi @JoeMillion,
I agree with you on all those points. It does make sense to do this across the board directly, and I’m sure once it’s there, it will be good. the quality of Webflow’s release is always excellent.

But for now, Webflow ecommerce can’t be used as is, at least in France, where customers must be able to access there data, invoices and order history.

And yes, I am rethinking my business strategy and I’ve made new platform partnerships for that. Gotta keep the customers happy :smiley: