Streaming live at 10am (PST)

No customer accounts = no ecommerce

Hi @GlennAtTheFlow,

You are spot on here.

The legal requirement is not specifically to have a customer account. It is to, and this is my own translation, “allow users to access their orders and correct mistakes if necessary”. By “correcting mistakes”, I don’t think they mean like cancel the order - although in some cases this might apply - but more be able to do things like updating contact details for exemple.

So from a technical approach, to me this means :

  • Creating a “customer account” who’s data is retain by the store is not mandatory. Users could just to the purchase as “guests”.
  • But, from a functionality point of view, this means customer should have a way of accessing their order details and make some changes, which feels pretty close to a customer account functionality (but I’m no dev, so I could be wrong here)

PS : and for orders for 120€ or more, the store should keep the order data accessible for at least 10 years…

Wow, 10 years! Fascinating stuff here. It makes you wonder whether “correct mistakes” could be done via the merchant’s Customer Services facility rather than via a direct feature used by the customer in the web platform but as you say, these legal matters are usually up for interpretation :open_mouth:

If I find out anything useful I’ll post it here but otherwise, good luck with it and when user accounts arrive we can all breathe much more easily. Cheers.

1 Like

Any update about this?

It is very true that no Customer Account function = no e-commerce.

It is important to replicate some very basic customer accounts functions such as:

  • Customer has to sign up and login to checkout
  • Customer able to check purchase and payment history
  • Customer able to check simple shipment info or status in their account
  • Customer able to refund and check refund history
  • Customer no need to type address every time
  • Admin can check above info of each customer

It is more about customer experience than admin function. Customers will just feel insecure and inconvenience without such features.


I would like to att two things

  1. Custom search/filtering
  2. Nested collection

@foxy, is that customer portal feature ready ?

Hi @Pasint.
Thanks for getting in touch. It’s looking like Q1 of next year. We have phase 1 already being used by a couple-few users (one of those is using Webflow) but we’re ironing out things to ensure it’s a smooth(er) launch. Thank you for your patience.


1 Like

Hey @foxy by Q1, do you mean July 1st 2020?

Hi @lester_digital360.
Thanks for getting in touch. Our new drop-in customer portal is pretty much ready for beta testing. We’ll be notifying beta applicants soon. But for sure by April 1, 2020. Be sure to apply here:


1 Like

Thanks @foxy appreciate the update. Keen to see how this get underway. Also, can you share whether there will be integrations possible with external applications e.g. Salesforce?

Hi @lester_digital360.
For sure. Integration with Salesforce and other CRMs is possible with our Zapier integration. Please email us for beta access:


1 Like

Awesome thanks again @foxy

1 Like

Customer Accounts are critical. Likely delays are the big venture into #nocode Web Apps in general - it must be very complex on the backend to open up that can of worms!

Would be nice to hear from an official Webflow insider on this topic!

Same here! I’m currently working on the CMS + Ecommerce site on webflow and really looking forward to launching the site on this flatform instead of shopify (cuz I’m so tired of shopify) yet the ecommerce side really throw me off.

@pixelgeek Any further updates on webflow client accounts?

I’ve nearly completed a large ecommerce store to replace my shopify one, and now find this out… pretty frustrating!

@foxy please share more info on the foxy integration and how I can set this up until webflow launch their ecommerce feature.

Hi @arranch.
Setting up a Foxy customer portal in Webflow takes just a couple of minutes. It’s currently in private beta, so you’ll need to get access first. Demos and access request link can be found here:

Please feel free to email us your Webflow Read-only Link and details on your specific needs and we’ll get you pointed in the right direction:


A year and a half passed, and nothing was done in this direction, could you hire more pragromists? Why is it taking so long?

Hi @foxy,

Is it already possible to create a customer portal in Webflow with Foxy or is it still in the private beta?


Hi @Rubin.
Sorry for the late reply. Yes, it’s 100% possible. It’s still in private beta, but we’ve got dozens of live stores using it and keep pushing out new features and improvements. Please let us know if we can help with anything else.


It’s not possible to use customer portal from Shopify with Webflow?

Hey @Rafael_Conceicao, I don’t think that’s possible. Webflow doesn’t actually integrate with Shopify online store, but with Buy Buttons which are a different sales channel. Last time I checked Buy Buttons were more like an advanced order and payment processing system than a proper ecommerce solution like the Shopify online store.