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No customer accounts = no ecommerce

Hi @GlennAtTheFlow,

You are spot on here.

The legal requirement is not specifically to have a customer account. It is to, and this is my own translation, “allow users to access their orders and correct mistakes if necessary”. By “correcting mistakes”, I don’t think they mean like cancel the order - although in some cases this might apply - but more be able to do things like updating contact details for exemple.

So from a technical approach, to me this means :

  • Creating a “customer account” who’s data is retain by the store is not mandatory. Users could just to the purchase as “guests”.
  • But, from a functionality point of view, this means customer should have a way of accessing their order details and make some changes, which feels pretty close to a customer account functionality (but I’m no dev, so I could be wrong here)

PS : and for orders for 120€ or more, the store should keep the order data accessible for at least 10 years…

Wow, 10 years! Fascinating stuff here. It makes you wonder whether “correct mistakes” could be done via the merchant’s Customer Services facility rather than via a direct feature used by the customer in the web platform but as you say, these legal matters are usually up for interpretation :open_mouth:

If I find out anything useful I’ll post it here but otherwise, good luck with it and when user accounts arrive we can all breathe much more easily. Cheers.

Any update about this?

It is very true that no Customer Account function = no e-commerce.

It is important to replicate some very basic customer accounts functions such as:

  • Customer has to sign up and login to checkout
  • Customer able to check purchase and payment history
  • Customer able to check simple shipment info or status in their account
  • Customer able to refund and check refund history
  • Customer no need to type address every time
  • Admin can check above info of each customer

It is more about customer experience than admin function. Customers will just feel insecure and inconvenience without such features.

Thanks.

I would like to att two things

  1. Custom search/filtering
  2. Nested collection

@foxy, is that customer portal feature ready ?

Hi @Pasint.
Thanks for getting in touch. It’s looking like Q1 of next year. We have phase 1 already being used by a couple-few users (one of those is using Webflow) but we’re ironing out things to ensure it’s a smooth(er) launch. Thank you for your patience.

Josh

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Hey @foxy by Q1, do you mean July 1st 2020?

Hi @lester_digital360.
Thanks for getting in touch. Our new drop-in customer portal is pretty much ready for beta testing. We’ll be notifying beta applicants soon. But for sure by April 1, 2020. Be sure to apply here: https://zfrmz.com/7bxJCixfvLFLYQvlcWgK

Thanks,
Josh

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Thanks @foxy appreciate the update. Keen to see how this get underway. Also, can you share whether there will be integrations possible with external applications e.g. Salesforce?

Hi @lester_digital360.
For sure. Integration with Salesforce and other CRMs is possible with our Zapier integration. Please email us for beta access: hello@foxy.io.

Thanks,
Josh

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Awesome thanks again @foxy

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