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Problem uploading images into rich text field (CMS)


#1

Here’s what’s happening:

  1. Go into a CMS Item’s Rich Text field
  2. Place the cursor where I want to upload an image
  3. Add the image via the Rich Text plus button thingy
  4. Choose my image
  5. It gets inserted somewhere else. Also, it doesn’t actually upload.

Here’s a screencap video so you can see what’s going on: https://drive.google.com/file/d/0B4LRfgoHbpfQSi1IYmJVaERlM0E/view
(it’s recording the tab, so you don’t see the system upload window. Just wait a second while I choose the image and you’ll see the tab recording continue).

And my share link: https://preview.webflow.com/preview/swift2017?preview=4751b89ba86078562005113a58f0f73f

Edited to add console errors

Here’s the console output, if that helps. It’s beastly…
If someone told you to paste some code here, don’t! It’s a scam that will give them access to your Webflow account.

chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1 Uncaught TypeError: Failed to execute 'getComputedStyle' on 'Window': parameter 1 is not of type 'Element'.
    at Function.curCSS (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at init.attr (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at init.css (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at KW_input.getBest (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at KW_input.getFinalResult (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at kw__injected.v3Context.postAnalyis (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at f (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at D (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at D (chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1)
    at chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.min.js:1
https://webflow.com/site/undefined Failed to load resource: the server responded with a status of 404 (Not Found)
w.soundcloud.com/ Failed to load resource: the server responded with a status of 404 ()
5s.ytimg.com/yts/jsbin/www-widgetapi-vfl-y05rO/www-widgetapi.js:121 Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://www.youtube.com') does not match the recipient window's origin ('https://cdn.embedly.com').
g.C @ s.ytimg.com/yts/jsbin/www-widgetapi-vfl-y05rO/www-widgetapi.js:121
2w.soundcloud.com/ Failed to load resource: the server responded with a status of 404 ()
bugsnag-3.min.js:1 [Bugsnag] Ignoring cross-domain or eval script error. See https://docs.bugsnag.com/platforms/browsers/faq/#3-cross-origin-script-errors
webflow-designer.min.7062d828af.js:61 Uncaught TypeError: Cannot read property 'get' of null
    at isMint (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:22:8627)
    at Creators.value (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:39:28561)
    at Creators.value (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:86:484)
    at onConfirm (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:31:17423)
    at Object.invokeGuardedCallback (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:61:17417)
    at executeDispatch (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:61:13239)
    at Object.executeDispatchesInOrder (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:61:13452)
    at l (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:50:8214)
    at n (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:50:8340)
    at Array.forEach (native)
webflow-designer.min.7062d828af.js:61 Uncaught TypeError: Cannot read property 'get' of null
    at isMint (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:22:8627)
    at Creators.value (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:39:28561)
    at Creators.value (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:86:484)
    at onConfirm (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:31:17423)
    at Object.invokeGuardedCallback (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:61:17417)
    at executeDispatch (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:61:13239)
    at Object.executeDispatchesInOrder (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:61:13452)
    at l (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:50:8214)
    at n (https://d3e54v103j8qbb.cloudfront.net/gen/js/webflow-designer.min.7062d828af.js:50:8340)
    at Array.forEach (native)
5w.soundcloud.com/ Failed to load resource: the server responded with a status of 404 ()
/deep/ combinator is deprecated. See https://www.chromestatus.com/features/6750456638341120 for more details.
w.soundcloud.com/ Failed to load resource: the server responded with a status of 404 ()

Can't upload images into rich text field in CMS collections
Can't upload images into rich text field in CMS collections
#2

Hi @Chris_Scott

Thank you very much for making a post and providing so much detailed information. This is super helpful.

This definitely looks like a bug. Our team is looking into it now and I will respond here when we have a solution.

What sites are you seeing this issue occur in? When did it start occurring?

Can you please try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en

Thanks in advance and I'll be standing by for your response! :slight_smile:


#3

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.


#4

#5

Hi there I have a similar problem as one mentioned in this issue:
https://forum.webflow.com/t/problem-uploading-images-into-rich-text-field-cms/40029
I provide the link because it has a very useful video.

In my case what happens is that after using the + sign to access the upload image button, the finder opens normally and I choose my image file. How ever then nothing happens after that, no image is uploaded not even a div with no image. Just nothing happens. If I keep trying, then magically it will work, some times I have to try 4 times some times 60 :frowning:

imageScreen Shot 2017-08-02 at 11.26.18 AM

https://preview.webflow.com/preview/hertzlovers-088541fa04c51488fbc2c897ae1?preview=f827cf89d9340b00cb6b0d1bc56969d1

http://hertzlovers-088541fa04c51488fbc2c897ae1.webflow.io/acoustic-panels/polyfusor


#6

@retosmontesquie

Thank you for taking the time to report this, it definitely seems like odd behavior.

To help us locate and reproduce the issue on our end faster, we would appreciate if you can provide additional details:

  • Which date did you first notice the issue?

  • Please describe the steps taken leading up to the issue occuring

  • Upload screenshots/screencast videos displaying the issue

  • Please share your project’s Read-Only link AND live site’s Published link:

    • The read-only link is a special url generated in the Dashboard to allow others to view your project in the Webflow Designer. How to get your project’s read-only link?

    • The published link is the webflow.io subdomain where you can view the live site with any custom code running. It is important to share this link, as custom code does not run in the Designer.

  • Please also let us know what browser version you’re using by visiting whatismybrowser.com and copying the share link here:

Can you also please try the following:

  1. Try to see if the issue happens while being logged into Webflow using your browser’s Incognito Mode/Private Browsing with all plugins/extensions turned off, so that we can rule out a third-party conflict.

    How to start Incognito Mode/Private Browsing:

  2. If the issue still persists, open the browser’s developer console on the page where the issue occurs, take a screenshot, and upload it here as well.

    How to open the console:


Thanks in advance!