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Problem with Collaborators

Hi, I have a client who is having difficulty setting-up and logging into Editing as a collaborator.
We have followed the trouble shooting advice, without any joy.

A couple of screen grabs from my client.

Any body have any ideas?

cheers
David Lewis
1960creative

What about using chrome, do you think they can try that?

Hi Aaron, my client has tried Chrome, but it still has the same issue?

regards
David