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Repurchasing Templates on Clone


#1

We used to be able to opt out of repurchasing templates when cloning a site. I only had to "opt out" when I was trouble shooting larger webflow related issues with a site (i had issues with webflow not displaying current content, etc. shortly after the CMS went live) Now it is mandatory?


#2

When Purchasing a template, it is only good for one license on your dashboard. If you want to clone the purchased template you'll need to purchase another license.

Hope this clears up any confusions :)


#3

So how will this work with troubleshooting. Can Webflow staff clone sites for me if I run into CMS issues again and need to troubleshoot?

Also, if I delete a template-based site completely, can I start another site using that same template at no-cost as long as I only have one site using it in the dashboard?

Sometimes I will use a template as a base for a site then HEAVILY customize that site... then I may want to clone that site at a later date. Is there a way to offer a template re-purchase price that is less than the full price?


#4

So how will this work with troubleshooting. Can Webflow staff clone sites for me if I run into CMS issues again and need to troubleshoot?

If there is a bug, just report it to support@webflow.com and we'll run our usual tests on it.

Also, if I delete a template-based site completely, can I start another site using that same template at no-cost as long as I only have one site using it in the dashboard?

You should be able to. If not, just repurchase it again and send an email to us for a refund.

Sometimes I will use a template as a base for a site then HEAVILY customize that site... then I may want to clone that site at a later date. Is there a way to offer a template re-purchase price that is less than the full price?

That's a good suggestion! You might want to start a post about that in the Wish List.


#5

Thanks. To the first bullet. The last time I ran into issues it took nearly 24 hours to sort everything out with the CMS. So what I did was clone the site (which temporarily fixed the issue) and continue working until the issues crept up (then clone it again)... this way I could continue to move forward with the site's design. A rare case but it was still nice to be able to clone the site knowing that in good faith I wasn't creating 5 copies of it.


#6