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[Resolved] Custom Domain - SSL/CNAME/A Record Issue


#1

Hello. I am trying to link my new site to a custom domain that I own. I am using the CNAME and A record settings for sites with SSL “on” (and I do have SSL turned on for this project).

Below are, I hope, the relevant settings. Would anyone be so kind as to tell me what I might be doing wrong here? Many, many thanks!

CNAME

Alias TTL Refers to Host Name
@.heymanassociates.com 7200 proxy-ssl.webflow.com

A Records

Host TTL IP
www.heymanassociates.com 3600 34.193.69.252
@.heymanassociates.com 3600 34.193.204.92

https://www.whatsmydns.net/#CNAME/www.heymanassociates.com shows just red “Xs” for all name servers.

https://www.whatsmydns.net/#A/heymanassociates.com shows 34.193.204.92 being used by most name servers.


#2

When configuring the dns both ip to webflow skuld be without prefix.
CNAME is www and should point to the ssl.proxy

Do you have i picture of your dns config?


#3

Thanks very much, Janne.

We reverted to our old WP site for the moment, so the screenshot won’t help, but I think you pinpointed the issue. We had one IP pointing to “www” and one to “@”. And, if we had added the root domain in Webflow, per the video tutorial (which I was watching while you were replying here) we would have seen the clear directions along the same lines that pop up in the admin panel.

I will follow up once we confirm this works to mark it “resolved,” but thank you so much for your help and your time!

Greg


#4

Confirmed! Both IPs should be linked to the host without a prefix (as in, “@.DOMAINNAME.com”). This issue is now resolved.

This would have been obvious had I reviewed the video tutorial or reviewed the text-based tutorial more carefully.

Thanks again, Janne.