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Scrolling Interactions Not working for Safari


#1

Hello Webflownians,

I’m having an issue with scrolling interactions. Well not me, but a client. They’re using 10.0.2 and 10.1.2 versions of Safari and the interactions are just not there. See video they sent: https://youtu.be/a1rRIGgfQzQ

For me and everyone else the site seems to work fine. Not sure how to fix it? Any ideas or suggestions anyone?

Thanks in advance.


Read-Only:
https://preview.webflow.com/preview/looped-media?utm_source=looped-media&preview=bad358f2066a8fb343d054b99b704c83

Live site: https://www.looped.media


#2

Hi @Sprackhaus

Just a quick reply to say we will look into this shortly.

Thanks
Stu


#3

Hi @Sprackhaus

Thanks for posting.

I tested on Safari 9, 10, 11, and 12 and was able to see the page and all interactions working as expected.

Could you also please let me know what exact browser version / machine you’re seeing the issue on by sending me your information from this page? There should be a small share link when you visit the page which you can send to me.

Can you also try testing in incognito/private browser mode with all browser extensions disabled?

​Thanks in advance.


#4

Hi Brando,

Thanks for the reply. So they have the same problem on two different computers…


Sorry but they never got back to me about the incognito idea. I’ll chase.

Thanks Again Brando


#5

Hi

I can’t scroll through the canvas in the Designer work space. Tried with safari and with Chrome.


#6

Apparently it’s the same on Private/Incognito mode and no extensions!


#7

Any progress with this @Brando ?


#8

Hi @Sprackhaus

Thanks for the extra information here.

That’s definitely odd — it’s still working as expected on this end with Safari 10.1 :thinking:

I’ll report this to our engineers to get some eyes on this. I don’t have a time frame for when this will be resolved but will report back here with more info as soon as I have it.

​Thanks in advance for your patience!