Shipping cost not shown after publishing

[Ingrid]

Hi,

Hope I post it at the right place. Shipping cost eg 59 kr is visible in webflow, but when publishing it is not shown.

Everytime a customer buy a product I loose 59 kr in shipping costs so this is a critical bug for me. Please somebody help asap. Thank you.

In webflow you can see the shipping cost of 59 kr

When published the shipping cost is not shown.

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[Webflow-user (Lykad studios)]

Hej @Ingrid, Could you provide your read-only link. I can’t find the issue without it.

How to Enable a Webflow Share Link

If you’re new to the Webflow forum, welcome! Anyone with the read-only link of your project can explore your project in the Designer. Any changes they make while in read-only mode will not be saved. This is helpful when you need design advice or when you need help troubleshooting an issue in your project. [Create and use a read-only share link — Webflow tutorial]

[Ingrid]

Is it safe to share the read-only link here on the forum? or should I share it in a pm?

[Webflow-user (Lykad studios)]

You can share it here. I can only read it and not make any changes or access you account. So it is safe.

[Ingrid]

ok here you go and thank you for your reply. I appreciate it. https://preview.webflow.com/preview/happy-mouth-as?utm_medium=preview_link&utm_source=designer&utm_content=happy-mouth-as&preview=604915bd8c50736f59e6ff43941bb5eb&pageId=5ff7179eb6bc3d0cbec7632d&mode=preview

[Ingrid]

posted the link but looks it has been temporarily hidden and needs to be reviewed by staff members. Hope they will soon.

[Webflow-user (Lykad studios)]

Can you check if you have set some special shipping rates in the shipping settings?

For example: “orders over 100 NOK will have free shipping. anything below that will not have free shipping”

Its possible that you may have set some shipping rates and that its the reason for why you can’t see the shipping cost on the live website.

[Ingrid]

Yes, I had and when I remove the Flat-Rate is shown. Good news I think, but how can I change the cost? Now it says 18,9 NOK, and it needs to be 59 NOK. Would also like to add an upper limit - no shipping fee if you buy for more than 500 NOK.

[Ingrid]

It is a little bit weird, flat-rate is added when I have chosen no type at all. Also how do I translate the word “flat-rate” in webflow when I have not chosen flat-rate and I can’t see anywhere to change it.

[Webflow-user (Lykad studios)]

All of that can be edited in the shipping settings. You can add shipping methods, rates and more.

Configure shipping methods for different shipping zones | Webflow University

[Webflow-user (Lykad studios)]

You can translate “flat-rate” directly in the designer

[Ingrid]

it is not possible for me. now I have nothing there so how can I change it when it is not there? If I add a rule, nothing is visible.

[Ingrid]

The information in the link looks good, but does not help me since it looks like I have a bug.

[Webflow-user (Lykad studios)]

Looks like there are a couple of issues here. I will look into it